Customer Success Manager

Oakland, California, United States · Operations · ops

Description

You could play a number of different roles in a business because you’re organized, persistent, and a clear communicator. You’re a great project manager. But you’ve always wanted something a little different, because more than anything else you’re also an advocate. You’re almost compulsively wired to make sure people achieve their goals. This is where you shine: you’re great at formulating goals, measuring progress, and making it happen when people stray from the path to success.


If that sounds like you, we’ve got a great job. At test IO, we specialize in continuous software testing for companies that care passionately about their end-user experience. As a customer success manager, you’re the main point of contact between our customers and all of the services we offer. It’s up to you to understand what our customers need -- even when they don't -- and make sure that they’re getting it. The downstream effects of this for our business are renewals and growth in our accounts, but for you the emotional payoff is immediate -- you feel great when you know everyone is on the right path.


You'll be working in our Customer Success team, with our US sales team and with our CEO, as well as the team abroad in Germany. We're looking for people with a start-up mentality who will help establish our company culture as we grow.


We’re looking for people with strengths that complement our team. If you’ve got expertise in software testing/QA/development, or IT consulting and are interested in Customer Success management, we’re excited to talk to you!


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Requirements

Benefits



We believe diversity across our teams is paramount to our success. test IO provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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