Customer Success Manager

Oakland, California, United States · Operations · ops

Description

Who makes a great Customer Success Manager at test IO? You'd be successful in many different roles in a company -- you’re organized, persistent, a clear communicator and a great project manager. You’re almost compulsively wired to formulate goals, measure progress, solve problems and make success a reality. But you know you want something different.


At test IO, we specialize in continuous software testing for companies that care passionately about their end-user experience. As a CSM, you will drive the deployment and adoption of the test IO platform within our customer's developemnt workflows. It’s up to you to gain expertise on what our customers need -- build a success plan around mutually agreed upon goals -- and ensure we deliver value accordingly. Working closely with Account Management to drive long-term renewals and account growth -- your efforts will directly contribute to the health and success of our hundreds of global customers.


Alongside veteran SaaS executive mentorship and weekly 1:1’s with Ops leadership, we invest significantly in the tools, processes and training needed to get every member of the team achieving their objectives, and ultimately advancing their careers (we have a strong track record of promoting internally).


Engineering, product & QA leaders at companies of all sizes (Revolve, Edmunds, 1-800-contacts + hundreds more) use test IO's crowdtesting platform to ship better software faster to consumers. Find more at test.IO.


RESPONSIBILITIES

Requirements

Benefits


test IO believes diversity across our teams is paramount to our success. We are an equal opportunity employer, and do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

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