VP Customer Success

CSM

Description

test IO is seeking a customer-obsessed, process-oriented leader to join our management team as the VP of Customer Success. In this role, you will be responsible for all post-sales customer operations globally, including existing customer success and account management teams located in the Bay Area and Berlin and prospective professional services groups. You will work closely with sales, product, and tester operations teams to create an outstanding experience for test IO’s growing base of subscription customers, with a focus on embedding our solution in their day-to-day operations to maximize its long-term value.


We will consider candidates currently located in the Bay Area (for our Oakland location) or Berlin.


About test IO

test IO helps software teams ship high quality software faster.

As a global leader in software crowdtesting, we enable fast moving software development teams with a platform for on-demand QA testing throughout the entire development cycle. Test setup takes just minutes, and we dynamically allocate human testers in real-world conditions to fit your specific testing needs. No more QA bottlenecks at the end of your sprints -- test IO makes software teams both faster, and more flexible.

Our community of tens of thousands of professional QA testers ensures on-demand availability when you need testing, and guarantees coverage across all the devices, operating systems, regions and languages that matter to you. Test results are delivered in as little as an hour within the development tools you already have in place, or via web app.

Founded in Berlin in 2011, test IO is the trusted testing partner of leading companies such as SoundCloud, Daimler, Europcar, Freeletics, Rover, and DriveTime.

Requirements

Key Requirements

Benefits


We believe diversity across our teams is paramount to our success. test IO provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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